| Frequently Asked Questions About the Sharp Discount Program
What is the Sharp Retiree Discount Program?
Who should I contact if I have any questions?
What is Corning's connection to this program?
Who is eligible for the Sharp Discount program?
Are the discounts on the Sharp Retiree Discount web site different from what is available on the Corning Intranet?
What deals are being offered?
How do the Sharp Discount Program prices compare to other offers found on the Internet?
How do I place my order?
What payment options do I have?
What about product warranty?
Can I purchase more than one product?
Can I cancel an order?
Can I return or exchange the products?
How can I track my orders?
How long does it take to have my order delivered?
Is shipping and handling included inthe price?
Do I have to pay sales tax?
Can I purchase an extended warranty program for my Sharp product?
Will my personal information be secure if I order online?
Can I obtain a copy of my receipt?
What's the product availability?
Will Sharp ship to international locations?
Is there a limit on the number of products a retiree can purchase through the Sharp Retiree Discount program?>
Q: What is the Sharp Retiree Discount Program?
A: Sharp Electronics Corporation is offering Corning Incorporated retirees special purchase opportunities on AQUOS liquid crystal televisions and other audio, video, home appliance and home office products.
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Q: Who should I contact if I have any questions?
A: If you have any questions or need assistance with the Sharp On-Line Store, contact Sharp directly toll-free at (877)-674-2832, Monday through Friday, 9 a.m. - 5 p.m. Central Time, excluding holidays or, visit this link:
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Q: What is Corning's connection to this program?
A: Corning's connection to this program is limited to providing access to the Sharp extranet sales site through a web link on Corning Incorporated Retiree Group’s (CIRG) site. While Corning is a leading supplier of LCD glass substrates to Sharp, Corning will not receive any direct compensation for any sales made by Sharp through this program.
Further, Corning does not provide any representations or warranties on its customers' finished products, and will not provide any representations or warranties on the products sold by Sharp under this program. All terms and conditions of any sale will be between the individual retiree and Sharp, as stated on the Sharp web site.
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Q: Who is eligible for the Retiree Extras program?
A: The program is available to any Corning Incorporated retiree living in the U.S.
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Q: Are the discounts on the Sharp Retiree Discount web site different from what is available on the Corning Intranet?
A: No. Sharp’s offers to Corning Incorporated retirees and employees are identical.
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Q: What deals are being offered?
A: The Sharp Discount Program offers savings to Corning Incorporated retirees of approximately 25 percent off the suggested Manufacturer Suggested Retail Price (MSRP) for specific Sharp products including liquid crystal televisions and other audio, video, home appliance and home office products.
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Q: How do the Sharp Discount Program prices compare to other offers found on the Internet?
A: Retail sellers are free to sell at whatever price they desire, but the prices found in the Sharp Discount Program generally should be lower than you will find at regular retail locations (both online and traditional). The Internet provides users with an excellent way to comparison shop before making a purchase; however, please be cautious when price-shopping, because some of the retailers or "e-tailers" offering lower prices may not be authorized by Sharp Electronics Corporation. Purchasing Sharp products from non-authorized retailers or "e-tailers" may not provide the benefits of purchasing directly from Sharp, including certain warranty protections.
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Q: How do I place my order?
A: Visit the Sharp web site by clicking the Sharp icon on the CIRG Retiree Discount home page. (will hyperlink once page is up)
Step-by-Step Ordering Instructions
- Shop the site for the product you want
- Click on "details" if you need more detailed information about the product
- Select the item by clicking on the associated "Add To Cart" button
- Update the quantity by entering the desired amount in the box labeled Qty
- If you need to Start over, click the "Remove" button
- Next, click "Checkout"
- Enter your payment method and shipping information
- Confirm your order and shipping information
- Click "Pay For Order."
- Print and save your receipt upon completion of your order
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Q: What payment options do I have?
A: Sharp currently accepts most major credit cards, including MasterCard, VISA, American Express and the Discover Card.
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Q: What about product warranty?
A: Products purchased through this program carry Sharp's standard warranty as if they were purchased in retail stores. The standard product warranty for Sharp LCD TVs is one year. Warranty period may vary for other products. Corning is not a seller in this program, and will offer no warranties or product support for products sold by Sharp.
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Q: Can I purchase more than one product?
A: Every Corning Incorporated retiree is entitled to purchase up to three (3) models from each product category in each calendar year.
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Q: Can I cancel an order?
A: Orders for in stock items are sent to Sharp's warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be canceled once the order has been placed.
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Q: Can I return or exchange the products?
A: All returns or exchanges will have to be coordinated with Sharp. Corning will not provide any support or facilitate the return or exchange of products purchased from Sharp.
Sharp's current return policy is as follows: If you need to return your merchandise for any reason, repack the product and all accessories that may have accompanied the original shipment in the original packing materials and enclose a letter of explanation addressed to Sharp. Products returned without a letter of explanation or with missing accessories will not be accepted. Unwanted merchandise may be returned within 10 days from the date of shipment. Merchandise must be in unused condition and in original packaging material. Original shipping and handling and return postage charges will not be refunded. There will be a 10 percent restocking fee applied to merchandise returned. Defective merchandise will be exchanged for same or similar products if returned within 30 days from the date of shipment. Refunds will not be issued for defective merchandise. Return shipping cost is the responsibility of the customer.
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Q: How can I track my orders?
A: Visit the My Account page to check the status of your order. Tracking information should be available 24 hours after your order ships.
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Q: How long does it take to have my order delivered?
A: Orders placed before 2 p.m. (Eastern Standard Time) for products that are in stock should generally be processed and shipped the same day, providing all Credit Card information is validated. Orders placed after 2 p.m. EST and on weekends should be processed the following business day. Please allow five-to-seven business days for delivery of in-stock merchandise. Rush delivery (Two-Day Air) is available for an additional charge.
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Q: Is shipping and handling included in the price?
A: No, shipping and handling is an additional cost and it varies by product. Sharp offers a variety of delivery schedules: standard ground and second-day air. When reviewing your order, enter the State to where the order is being shipped and click the "Shipping Estimator" button to determine the cost to ship your item. Depending upon the quantity, size and total weight of items ordered, additional shipping fees may be applicable. You will be contacted prior to shipment if any additional fees are required for your order.
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Q: Do I have to pay sales tax?
A: Yes, sales tax will be added to the total of your purchase.
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Q: Can I purchase an extended warranty program for my Sharp product?
A: Sharp LCD TVs typically come with a one-year warranty. You can purchase an extended warranty program for one year or three years, beyond the standard one-year program. To purchase the extended warranty plan call Sharp directly at 1-800-BE-SHARP. Prices will vary on a model-to-model basis.
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Q: Will my personal information be secure if I order online?
A: Sharp works with strict guidelines to protect the information you provide during a visit to the Web site. For more information about Sharp's privacy policy or information usage guidelines, please refer to the Sharp web site by clicking the Sharp icon on our retiree discount home page. (will hyperlink once site is up)
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Q: Can I obtain a copy of my receipt?
A: Yes, you should be able to access your receipt for any order placed by visiting the My Account page.
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Q: What's the product availability?
A: Sharp has committed to get your order to you as soon as possible. When you place an order, they will send you an e-mail confirming the receipt of your order. The order will then be sent to the warehouse to check on stock availability. Due to the popularity of some of the items, Sharp may not always have an item in stock. If the item is out of stock, an email will be sent advising you of the order status. Once the item ships, a shipment confirmation e-mail will be sent to you and will provide carrier-tracking numbers when available.
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Q: Will Sharp ship to international locations?
A: No, at this time this offer is only available to Corning Incorporated retirees residing in the U.S. Sharp will only process orders for delivery to a U.S. postal address.
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Q: Is there a limit on the number of products a Corning Incorporated retiree can purchase through the Sharp Retiree Discount program?
A: Each retiree is limited to buying only three of the same class of products (i.e. three LCD televisions or three laptop computers) per calendar year.
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